Hoosier United Credit Union

 
News & Events
  • Equifax Breach

     

    • Details related to the breach can be reviewed HERE
    • To get updates from Equifax and see if you have been impacted click HERE
    • To review your credit reports or to freeze your credit reports please click HERE

     

  • HUCU: Now offers Mortgages! Member First Mortgage!













  • Courtesy Pay and Overdraft Protection!


     
    OVERDRAFT PROTECTION: Line of Credit
    Avoid overdraft fees with the Overdraft Line of Credit Loan.

    CLICK HERE for details and how to apply for this!

     


    IMPORTANT OPTION FOR YOUR DEBIT CARD:
    Avoid the embarrassment of having a debit card purchase declined!

    CLICK HERE now to add overdraft coverage to your ATM/Debit Card.

    There is no charge to have the service available. Our standard NSF fee
    applies only when the overdraft coverage is used.


    Courtesy Pay Information
    With our Courtesy Pay Overdraft Program, you choose the coverage that fits your needs.

    Our Courtesy Overdraft Program is automatically available to provide overdraft coverage for checks,
    automatic bill payments, and other withdrawal transactions. However, without your consent to provide
    overdraft coverage for your ATM/Debit card, if you do not have enough money in your account at the
    time of your request it will be DECLINED.

    Our overdraft program does not guarantee we will cover your overdrafts, but if we do, you will be
    charged our standard fee of $30 for each overdraft. As long as you keep your account in good
    standing bycontinuing to make consistent deposits, bringing your account to a positive balance every
    30 days, remaining current on loans, etc., then we may pay your overdraft item up to $300.

    If you want the added protection of overdraft covergae for your ATM withdrawals and everyday debit
    card purchases contact us today and consent to the added protection by:

    OPT-IN ONLINE
    CONTACT US


     
















  • Thank you for being our member!

     

  • Technical Assistance


    Having issues with your account? Here is some information that might help:

    ** Perfect Teller **
    > Error Message "Credit Union Link Not Available": The credit union is not currently available. Technical issues are occurring, and are in process of being resolved soon. Monitor the credit union website for details and information.

    > Error Message "Invalid Account or Password, 105": You are entering an invalid account number or password. You are allowed 3 incorrect password attempts before the account is locked out. To reset your password or verify your account number please contact us.

    > Error Message "Status Code 112": Your account is locked out of home banking access. This is typically from invalid password attempts. Contact us to have your account unlocked or password reset

    > PIN required at each login: Enabling your cookies should resolve this issue. Also, if you do not login from a static IP the system could recognize your login as unique each time.

    ** Sybil **
    > Constant Ringing: Sybil is disconnected or has been rebooted. Please notify the credit union so we can ensure she is functioning properly.

    > Unable to access your account: This can be caused from account number or password input errors. Contact the credit union so we may verify your information or reset your password.

    ** Debit Card **
    > Our cards are monitored 24/7 for fraud activity. If a transaction is deemed as unusual you will get called from our fraud department. They will verify transactions. They will NEVER ask you to tell them your card number.

    >If you are having issues with your card being "swiped" correctly when making a transaction your card may need to be replaced. If you believe you are having issues and need a replacement contact us and we can take care of you.

    > Daily transaction thresholds are in place for security purposes. If you believe you are going to make a large purchase please notify the credit union so we can ensure you have no difficulties.

    > Due to fraud, transactions that originate outside of the state of Indiana (or those that immediately touch Indiana) may be blocked. We can authorize these transactions, so please let us know if you are traveling or having issues using your card.

    > When there are technical issues at our main office there are smaller thresholds for cash withdrawals ($50) and transactions ($200). Additionally, when you attempt to verify your balance at an ATM machine the balance will reflect as $0 since the card cannot correctly communicate with the credit union at the time.


    ** Service Center Access **
    > When you perform a service center or shared branch transaction please be sure you tell them you are with Hoosier United Credit Union. You will also need your correct account number. You will not provide your account number with the additional "check digit".

    > If a service center cannot access your account there can be several things going on. First, make sure they have the correct credit union and your correct account/member number. If they still have issues they could be experiencing technical issues or the credit union may be experiencing technical issues. One good way to verify this is to login to your account online. If you can login online then there is something happening at that shared branch that is hopefully temporary. If you experience persistent issues attempting to access your account please notify us immediately.


    Hoosier United Credit Union strives to help our members. If you believe you are experiencing problems please notify us so we can work to get things corrected. Thank you for being our member!









© 2018 Hoosier United Credit Union
NMLS #1579511
Phone (317) 923-4747 // Fax (317) 923-4830
Privacy Policy | Fee Schedule | Accessibility Statement

Hoosier United Credit Union is committed to providing a website that is accessible to the widest possible audience in accordance with ADA guidelines. We are working to increase the accessibility and usability of our website for all people. If you are using a screen reader or other auxiliary aid and are having problems using this website, please contact us at 317.923.4747 for assistance. Products and services available on this website are available at our office located at 1828 N. Meridian St, Suite 102, Indianapolis, IN 46206. We welcome any feedback on how to improve the site's accessibility for all users. Please contact the Credit Union at 317-923-4747 or by email at credit.union@hoosierunitedcu.com with your suggestions.
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